You might not think you are in the business of pleasure, but we all are, to one degree or another. If we don’t give our clients a great experience, they’re not likely to come back. That’s why we can learn so much from the entertainment industry, even though we might not be in it directly. Pleasing Clients From the day a prospect calls you, emails you, or enters your shop, what do they see, hear, feel, … [Read more...]
Are You Fully Supported in Your Business?
Whether we run a large company with dozens of employees or run our own solo business, we rely on a support team of vendors, customers, employees, contractors, and other associates that help us carry out our business goals. Here’s a fun exercise to discover the strengths and weaknesses of your business support team and how you can increase and strengthen the support you have. Take out a blank sheet of paper, and draw … [Read more...]
